ClickFox, a provider of customer experience analytics software and solutions, announced that it has grown its monthly processing volume to more than 750 million customer transactions, up from 500 million earlier this year.

 

Company officials said these customer transactions consist of complex interactions from IVR systems, retail, Web and call center, to handheld devices and interactive kiosks, enabling comprehensive cross-channel customer experience analysis.

 

ClickFox (News - Alert) CEA patented behavioral analysis engine provides a visually intuitive mapping of all customer interactions delivering unparalleled visibility to uncover hidden connections and reveal bottom-line customer insights.

 

The solution has been deployed by some of the nation’s largest telcos, financial institutions, among other Fortune 500 enterprises. The software helps world-class service providers dramatically boost operational efficiency and profitability, said company officials.

 

Official sources said the company is projected to process 1 billion interactions monthly by 2010. With this, ClickFox is projected to become the market leader in processing, analyzing and improving customer interactions across industries and all interaction touch points, the company said.

 

ClickFox now possesses a massive repository of customer interaction data spanning hundreds of millions of consumers from leading organizations in the telecommunications, healthcare, financial services, insurance, technology, and retail industries.

 

According to ClickFox officials, the large collection of data has enabled the company to gain unparalleled insight into industry trends, behavior patterns and the highest priority issues impacting today’s customer experience across multiple touch points.

 

“No other company has gathered such a complete, collective data set that truly represents today’s varied, complex cross-channel customer,” said Marco Pacelli, CEO of ClickFox, in a statement. “As we continue to grow our customer base, this wealth of data deepens our domain expertise so we can identify and apply proven best practices for our Fortune 500 customers, many of whom have already realized hundred-million dollar ROIs.”

 

ClickFox recently announced that a Fortune 500 energy services provider selected ClickFox for cross-channel analysis across service transactions, TMCnet reported. Company officials said that this is one of several utility companies leveraging ClickFox’s technology to gain visibility into the complete customer experience, from Web site all the way through to customer service representatives.

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