Outbound Call Center Featured Article

Datatel Deploys Hosted IVR Payment Solutions for Call Centers

By Carolyn J Dawson
TMCnet Contributor

Datatel Inc., a premium IVR (Interactive Voice Response) hosted and managed services provider, recently deployed a Hosted PCI (News - Alert)-ready telephone IVR payment solution for small and medium sized call centers. Along with customized applications, Datatel has released three new service plans: standard, professional and premium. These plans enable call centers to meet PCI compliance requirements by deploying a PCI Ready, Hosted IVR Payment Gateway (News - Alert) that provides secure connections for processing credit cards.

Datatel's Premium IVR services help automate a wide range of customer and employee interactions over the telephone. Datatel’s Hosted solution does now require special hardware or software licenses for implementation, and can be designed and deployed with minimum technical interaction within days. Additionally, the solution comes with telecommunication hardware and infrastructure maintenance, resulting in reduced expenses as well as rapid and hassle-free implementation.

Datatel’s telephone credit card payment gateway efficiently handles in-bound calls and provides automated collection of payments for products and services over the telephone 24/7. User-friendly programming interface backed by a standard web technology (HTTP/XML) connects the gateway to back-office systems within a short time and at a small cost compared to other alternatives. Hosted in a Payment Card Industry (PCI) compliant environment, payment processors securely communicate card holder data via the gateway and provide real-time transactional outcomes.

Some of the other features include Custom Voice Prompts that reflect the brand of your organization; On-Demand Balance Check that provides status updates of clients’ current and past due balances; support for multi-invoice payment; flexible payment options, including past due, in full and partial payment; call transfer to local customer service and multiple language support.

By automating credit card processing for product and services payments, Datatel helps businesses and organizations meet the Payment Card Industry (PCI) security requirements. To successfully execute an IVR strategy, Datatel provides the complete suite of services that include planning, design, development, deployment, hosting, dedicated application support and management services. Datatel’s IVR service models provide businesses with reliability, flexibility and the ability to integrate with a range of emerging technologies such as mobile messaging and web services.