Outbound Call Center Featured Article

Collections Marketing Center Inc Announces FlexCollect's Version 3.5

By Calvin Azuri
TMCnet Contributor

Collections Marketing Center Inc., the largest provider of comprehensive self-service collections strategies has announced the general availability of version 3.5 of its FlexCollect platform, which will enable the industry’s most flexible workflow management controls for collections operations. These operations can be either for managing customers who are interacting with agents or for self-serving through the Web, IVR, email or mobile text messages.

Through this release, both the Survey Manager and Variable Manager will be added to the core platform for enabling the creation and management of custom forms which can be used in a number situations like providing the Web visitors with a willingness and ability to pay survey so that they can receive an individualized program offer decision on the spot or for scripting an agent through a complex bankruptcy or probating interaction to enable in taking the correct action.

In a release, Vytas Kisielius, COO of CMC said, "We knit self-service touch points into the fabric of clients’ collections strategies in an unprecedented way that delivers substantial cost reductions while decreasing charge-offs. The latest version of FlexCollect further expands the power placed in the hands of collections managers to optimize strategies and deliver game-changing results."

FlexCollect is provided as a managed service solution, which means no hardware or software is required to be installed. This pre-integrated approach is responsible for speeding up the time to market to weeks as compared to months, eliminating up-front and on-going capital expenditure and reducing operating expenses. Considering this and the platforms unique ability in deploying comprehensive self-service strategies, this latest release broadens the gap between FlexCollect and the out of the box capabilities of most legacy collections systems.

Collections Marketing Center Inc. is the pioneer in providing the industry's first completely virtual, adaptive collections platform that is responsible for providing comprehensive self-service strategies geared toward all types of accountholders covering credit cards, mortgage and home equity loans, student loans, phone and utility bill payments. The FlexCollect platform brings together advanced decisioning technology, a marketing focus and responsiveness to changing consumer behavior for optimizing the results for creditors in their credit risk, default management and loss mitigation operations.