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IBM and Pancetera Software to Support State-Wide Emergency Services for California Agency

September 01, 2010

The California Emergency Management Agency (Cal EMA (News - Alert)) has selected IBM to save costs in storing state-wide data. The agency will make use of a smarter solution from IBM and business partner Pancetera for this purpose.


Cal EMA will make use of IBM (News - Alert) Tivoli Storage Manager's centralized, policy-based, enterprise class, data backup and recovery software to consolidate and manage its data on virtual machines. To further extend Tivoli's capabilities into VMware's virtual environment, the Agency recently rolled out the virtual storage optimization solution from Pancetera. Eliminating the need to move large amounts of empty space and redundant data, Pancetera software recognizes the Agency's unique new data that needs to be backed up.

IBM Tivoli Storage Manager 6 provides a wide range of storage management capabilities from a single point of control, helping companies ride the information tidal wave.

“Our mission is to be working when everyone and everything isn't – in fires, floods, earthquakes, landslides and manmade crises – so we needed a backup and recovery solution that can give us timely, reliable data," said Lovell Hopper, manager, Infrastructure Services, Cal EMA. "Our new backup combination allows us to master our virtual and physical infrastructure by backing up data with greater ease and speed.”

Running backups anytime without impacting performance of production systems, Cal EMA has significantly reduced the I/O load and bandwidth on its storage and network. The combined Tivoli-Pancetera solution saves Cal EMA the expense of supporting proxy storage as it requires no staged backups or agents in the virtual machine.

Recently, IBM and the EU expanded their research collaboration to facilitate highly-accurate digitization of rare and culturally significant historical texts on a massive scale. Now, institutions across Europe can efficiently and accurately continue to produce quality digital replicas of historically significant texts with the help of a technology called IMPACT (IMProving ACcess to Text). At the core of the digitization project lies a new, unique collaborative correction system, designed by IBM.


Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.

Edited by Erin Monda
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