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Convergys Rating and Billing Manager Ensure Improved TMN Operations and Billing System Control

By Carolyn J Dawson
TMCnet Contributor

Convergys (News - Alert) Corporation, a global leader in relationship management, together with TMN has recently completed the implementation of the carrier’s upgrade to Convergys Rating and Billing Manager. Following the successful Convergys Smart BSS solutions upgrade, TMN can now add more creative and interesting promotions to its currently available “Happy Hour” offers available to subscribers. The upgraded solution will also enable TMN to provide improved services along with enhanced customer experience.

Being one of Convergys client since 2001, Portugal Telecom (News - Alert) owned TMN has been leveraging Convergys Smart BSS Solutions system capabilities and performance to serve its growing subscriber base now exceeding 7 million. The upgraded solution implemented provides key features that ensure improved operation and billing system control. With a simplified interface for mediation and data warehouse systems, features such as real-time partial rating, enhanced catalog management and publishing, setting of default price plans and improved performance of large data files provides enhanced functionality ensuring TMN’s business growth. The upgraded system also includes pre-integrated solutions for product portfolio management and active mediation solutions integrated between Convergys’ billing platform and charging networks. The upgraded Rating and Billing Manager system will help TMN drive improved subscriber loyalty with the inclusion of innovative and popular “Happy Hour”-style offers.

Convinced that the upgraded system will further complement TMN’s services thereby saving precious time and money, TMN quoted, “We commend the professionalism, competence, and dedication demonstrated by the Convergys and TMN teams, working together to complete this vital upgrade with a tight cut-over schedule. With Convergys Rating and Billing Manager, we are poised and ready to enter the next stage of our growth.”

Riki Allon, Convergys senior vice president and general manager information management, EMEA said, “Convergys has a long and proud history with TMN. The upgrade to Rating and Billing Manager will help TMN retain its leadership position in innovation and customer centricity by delivering new benefits that will enhance the system’s functionality and allow it to continue to grow its subscriber base.”

By delivering innovative support for convergent services, Convergys Smart BSS Solutions help reduce operational costs, minimize risk and increase revenue; thus allowing clients to strengthen their customer relationship.