Outbound Call Center Featured Article

Global2 Optimization Solutions Expected to Optimize Collections at Call Centers

By Mini Swamy
TMCnet Contributor

Global Connect and Global LiquidEdge Solutions have merged their fields of expertise and entered into a Joint Marketing Agreement, simultaneously announcing the launch of the Global2 family of call optimization solutions.

As a result, Global2 call optimization will leverage Connect's hosted dialing and communication services and LiquidEdge's call-sloping strategies to deliver improved liquidation and lower overall call expenses.

Using Global2, clients are now in a position to target call campaigns, identify the increased-frequency paying accounts and also improve connect and right party rates using Connect's best time-to-call strategies. The company claims that the agreement will improve liquidation up to 80 percent, enable quicker recoveries and ensure a 40 percent increase in payers.

"The use of collection scoring and call sloping strategies, coupled with the utilization of an effective dialing program, will prove to be a key differentiator in this market. We are excited to be partnering with a company such as Global LiquidEdge," Darrin Bird, COO, Global Connect (News - Alert), remarked.

Rick Wittwer, president of Global LiquidEdge was also excited at the prospect of teaming up with Global Connect, and said the combination was powerful and compelling enough to help collection call centers to improve their collections, as the centers could target accounts in a way that would optimize performance.

Global Connect is a privately held company with corporate offices in Mays Landing, New Jersey, supporting ten regional sales and services offices located throughout the United States with Data Centers in Pennsylvania, New York and Canada.

Global LiquidEdge Solutions is a privately held company with offices across the United States and data centers in Arizona and New York. Global LiquidEdge Solutions is a leading supplier of collection scores and call sloping solutions servicing collection agencies, debt buyers, and lenders.

In a related news release, Global Connect, continued to offer state-of-the-art solutions that revolutionize client contact in the ARM (News - Alert) industry, and announced the release of new system features, including its Best Time of Day Report, as well as the renewal of its independent third party SysTrust security audit.