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CGS Contact Center Solutions Recognized with the Microsoft CPE Award Cup

By Deepika Mala
TMCnet Contributor

The coveted Microsoft (News - Alert) CPE Award Cup has been received by Computer Generated Solutions’ (News - Alert) Contact Center Solutions business unit, for the exceptional telesales and telechannel services it has offered to Microsoft Romania corporate, small to mid-market business and public sector customers during the fiscal year of 2010.

The award, based on customer satisfaction ratings of all partners as measured in the independently conducted Microsoft Customer and Partner Satisfaction Survey, will be presented by Microsoft Romania General Manager Calin Tatomir.

"We are honored to be recognized for the superior customer experience our call center teams provide for Microsoft business customers," CGS Founder and CEO Phil Friedman, stated. "The CPE Award affirms the dedication and excellence of our call center teams in Romania and across the globe. We remain committed to the close working relationship we have with Microsoft and look forward to strengthening the ties between our companies and customers."

The Microsoft Unified Customer and Partner Experience strategy includes a range of listening systems and tools for responding to the needs and ideas of customers and partners.

To evaluate Microsoft and its partners in key areas such as product quality, innovation, caring about customers, ease of doing business, quality of resources, and the overall value of our offerings, the Microsoft Customer and Partner Satisfaction Survey is conducted twice annually, as a part of the strategy.

Through two conveniently located offices in Bucharest and Brasov, CGS offers high-quality and cost-effective contact center services in Europe. The CGS Romanian call center operations, with modern, technologically-advanced centers and dedicated, career-oriented agents, have experienced a tenfold growth in the past five years.

In related news, Computer Generated Solutions, Inc has been named as the 2010 Microsoft U.S. Public Sector Partner of the Year in Education.