Outbound Call Center

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Outbound Call Center

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Outbound Call Center in the cloud

Our solution delivers all the benefits of million-dollar systems, but without their hidden costs. Call centers around the world count on Five9 hosted call center software to reduce operational cost, improve customer satisfaction, and enable flexible staffing — at home, onshore and offshore.

Welcome to the Outbound Call Center Online Community

The Five9 Outbound Virtual Call Center is a complete service consisting of outbound campaign management functionality. With Five9 you will use our predictive dialer to efficiently and effectively manage product campaigns, generate sales leads, process account collections, raise funds, administer research surveys, and conduct political and community initiatives.

Enjoy world-class outbound campaigns and predictive dialing for:
  • Increased agent productivity by ensuring that agents only handle live calls.
  • Improved sales results by dialing more numbers and contacting more live parties, resulting in more leads.
  • Lower infrastructure costs by eliminating recurring T1 fees and optimizing the use of dialing resources.
  • Increased business agility by scaling your operations up or down as needed, rather than settling on a fixed number of licenses.

Outbound Call Center Featured Articles

Microsoft Releases Case Study for First Tech Direct's Microsoft Dynamics CRM Online Implementation
First Tech Direct, a provider of Microsoft Dynamics business solutions, announced the release of a case study on its recent Microsoft Dynamics CRM Online implementation for Saab North America, a Scandinavian car manufacturer.
1/27/2012

IDE for Oracle's CRM Desktop Released by InvisibleCRM
InvisibleCRM recently announced the release of InvisibleStudio toolset for Oracle's CRM Desktop support. Products based on the InvisibleCRM's OutlookBridge platform can be now customized by business analysts and developers with InvisibleStudio, which is an Integrated Development Environment.
1/27/2012

Patron Technology Expands with More Than 250 PatronManager CRM Clients
Patron Technology, a company offering customer relationship management (CRM), ticketing and e-mail marketing technology, has announced that 2011 was a successful year for the company with more than 250 clients for PatronManager CRM, the all-in-one cloud-based system that integrates box-office functionality, fundraising, e-mail marketing and staff collaboration.
1/27/2012

IMS Health Acquires an India-Based Company
PharmARC, an India-based company specializing in commercial analytics and services for the life sciences industry, has been acquired IMS Health.
1/24/2012

TMCnet's Outbound Call Center Week in Review
Never a dull moment with outbound call centers, as this past week TMC reported that recently, WhitePages unveiled the 10 most aggressive Call Spammers of 2011. Call spam is defined as unsolicited calls or texts to mobile phones from telemarketers, debt collectors and scammers and the list was compiled after an analysis of over 45 million unsolicited calls or texts to its Caller ID customers.
1/21/2012
View All Articles »

Inbound Call Center

Inbound Call Center

Connects your callers with the right agent. Enhances your customers' experience. Integrates with your other business applications.
Outbound Call Center

Outbound Call Center

Increases productivity up to 300%. Reaches sales leads faster. Converts more sales opportunities.
Outbound Call Center

Blended Call Center

Improves productivity with blended agents. Measures success across your entire operation. Unifies inbound call results with outbound campaigns.
Outbound Call Center

IVR with Speech Recognition

Provides advanced self-service voice applications. Lowers costs by completing more calls in the IVR. Improves customer loyalty via enhanced self-service.
Outbound Call Center

Auto Dialer

Increases productivity by automating routine outbound calls. Increases up-sell and cross-sell opportunities. Increases customer loyalty with reminders and notices.
Outbound Call Center

Workforce Management

Lowers your staffing costs. Increases agent satisfaction. Serves your customers more effectively.
Five9 call center software applied to your operations delivers high-impact
results for:

- Transformation of existing businesses into full service call centers with new revenue streams.

- First-time automation of customer service and technical support functions.

- Business continuity options in a time of disaster or high risk.
- Extended call center infrastructure across boundaries — at home, onshore, and offshore.

- Customer intelligence through integration with customer relationship management (CRM) applications.
 
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