Outbound Call Center

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Outbound Call Center

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Outbound Call Center in the cloud

Our solution delivers all the benefits of million-dollar systems, but without their hidden costs. Call centers around the world count on Five9 hosted call center software to reduce operational cost, improve customer satisfaction, and enable flexible staffing — at home, onshore and offshore.

Welcome to the Outbound Call Center Online Community

The Five9 Outbound Virtual Call Center is a complete service consisting of outbound campaign management functionality. With Five9 you will use our predictive dialer to efficiently and effectively manage product campaigns, generate sales leads, process account collections, raise funds, administer research surveys, and conduct political and community initiatives.

Enjoy world-class outbound campaigns and predictive dialing for:
  • Increased agent productivity by ensuring that agents only handle live calls.
  • Improved sales results by dialing more numbers and contacting more live parties, resulting in more leads.
  • Lower infrastructure costs by eliminating recurring T1 fees and optimizing the use of dialing resources.
  • Increased business agility by scaling your operations up or down as needed, rather than settling on a fixed number of licenses.

Outbound Call Center Featured Articles

Verizon Enterprise Solutions and Virtual Hold Technology Partner for Call-back Service
As telecom giant Verizon, through its Enterprise Solutions division, ramps up the call center technology solution it provides enterprise customers, it also increases the amount of partnerships it forms with call center technology solutions providers. The latest agreement Verizon has made is with Virtual Hold Technology. Together, the two companies are launching a new cloud-based voice call-back service. The agreement will combine Verizon's network contact center solutions to the enterprise market with Virtual Hold's call-handling software.
5/16/2012

Five9 Appoints Dave DeWalt to Board of Directors
Five9 is a provider of cloud-based contact center software for sales, marketing and support. It gives enterprises of all sizes access to contact center solutions quickly, at a cost of ownership far lower than traditional premise-based solutions.Already coming off of record revenue growth in 2011, Five9 increased its Q1 2012 revenue by 65 percent year-over-year.
5/15/2012

TMCnet Outbound Call Center Week in Review
Happy Mother's Day weekend. Before it gets started, let's take a minute to check out this week's happenings in the world of outbound call center solutions and services.
5/12/2012

Gov. Beshear and Amazon Reveal Plan to Open New Office in Kentucky
Recently, Amazon.com, Inc. stated it is planning to open a new 70,000-square-foot customer service facility in Winchester, Ky. While most private companies are finding ways to cut input cost and showing pink-slips to their employees, Amazon is hiring and making new business investments. In the new facility, Amazon will be investing more than $20.7 million and providing employment to over 550 full-time and 600 seasonal employees in the central Kentucky region by 2017.
5/10/2012

U.S. Reps: End Outsourcing Program in Philippines
The U.S. Agency for International Development (USAID) is putting the kibosh on funds for a program in the Philippines that trains students to work in various sectors, the most controversial being offshore call centers serving U.S. companies. Under the pressing influence of Reps. Timothy Bishop (D-N.Y.) and Walter Jones (D-N.C.), the JEEP Program (Job Enabling English Proficiency) is under fire for taking jobs from American call center workers.
5/10/2012
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Inbound Call Center

Inbound Call Center

Connects your callers with the right agent. Enhances your customers' experience. Integrates with your other business applications.
Outbound Call Center

Outbound Call Center

Increases productivity up to 300%. Reaches sales leads faster. Converts more sales opportunities.
Outbound Call Center

Blended Call Center

Improves productivity with blended agents. Measures success across your entire operation. Unifies inbound call results with outbound campaigns.
Outbound Call Center

IVR with Speech Recognition

Provides advanced self-service voice applications. Lowers costs by completing more calls in the IVR. Improves customer loyalty via enhanced self-service.
Outbound Call Center

Auto Dialer

Increases productivity by automating routine outbound calls. Increases up-sell and cross-sell opportunities. Increases customer loyalty with reminders and notices.
Outbound Call Center

Workforce Management

Lowers your staffing costs. Increases agent satisfaction. Serves your customers more effectively.
Five9 call center software applied to your operations delivers high-impact
results for:

- Transformation of existing businesses into full service call centers with new revenue streams.

- First-time automation of customer service and technical support functions.

- Business continuity options in a time of disaster or high risk.
- Extended call center infrastructure across boundaries — at home, onshore, and offshore.

- Customer intelligence through integration with customer relationship management (CRM) applications.
 
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