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Feature Articles


According to Pennsylvania Secretary of Labor and Industry Julia Hearthway, January is the state’s business month for unemployment claims in the state’s unemployment call centers.



Online voice broadcasting company CallFire has announced its new telecom best practice guidelines for political GOTV campaigns. By combining its portfolio of political clients, CallFire has created a 2012 Post Mortem Guide for organizing campaigns for the GOTV circuit.



With so many software solutions available on the market that serve different needs of a business, it can become difficult to manage relationships with many different vendors. For this ongoing battle, Acqueon has designed solutions and partnerships for businesses to choose from in an effort to create a one-stop-shop contact center with designated partners and solution packages.



As the nation's unemployment rate stays steady at 7.9 percent, people are struggling to stay employed as companies continue to tighten their budgets by slashing jobs. Ironically, an unemployment insurance call center, located in Phoenix, Arizona, recently had to close its doors due to a lack of funding.



For the last three months, Sound Telecom has been leveraging a Conversion Rate Optimization (CRO) solution so that its qualified leads could be better secured as well as to see an increased return On investment (ROI). The company provides personalized, cost-effective solutions that achieve one's specific call center or answering service needs.



Asterisk is a free and open source framework that helps developers in creating new and exciting communications applications. The products created with Asterisk framework can be used VoIP gateways, PBX systems, conference servers, etc., Asterisk-based communications systems are widely used all over the world.



As an increasing number of companies have started offering Web chat to customers, BT Global decided to conduct a survey on consumer and operational trends in contact centers, and also investigate the effects on customers and advisors. The current research is the first of the three pieces of research that it will be published over the next month.



Conversocial, a provider of social customer service, announced the release of Proactive Customer Service Channels. This software provides advanced Twitter search capabilities to deliver customer service for brands and companies on Twitter.












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