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Virtual Hold Technology Takes Award for Best Technology Solution Provider at IQPC Call Center Week
AKRON, OH, Jun 17, 2010 (MARKETWIRE via COMTEX) --
Virtual Hold Technology(R) (VHT(R)) has received a Call Center
Excellence Award in the category of Best Technology Solutions
Provider from the International Quality and Productivity Center
(IQPC). The award was presented on June 16, 2010 at the IQPC's 11th
annual Call Center Week at Caesars Palace in Las Vegas.
"As the market leader in virtual queuing, VHT focuses on developing
customer-focused technology solutions that help our clients deliver
positive, consistent experiences to all of their customers," said
Mark Williams, president, VHT. "We're honored that an organization
like IQPC has recognized our contribution to the call center with
this award."
The Call Center Excellence Awards honor, recognize and promote the
most innovative call center solutions and individuals over the past
year. Given in eight categories, the awards are dedicated to
recognizing superior thinking, creativity and execution across the
full spectrum of call center functions.
Clients with a Virtual Hold(R) solution see improvements in customer
satisfaction and contact center metrics, including average speed of
answer, abandon rate and service level. As the core of the virtual
queuing solution, Concierge(R) calculates and announces the estimated
wait time and offers callers a choice to wait on hold or receive a
callback in the same amount of time as if they'd stayed on hold. The
Concierge solution holds the caller's place in line and calls them
back when it's their turn, in the time promised. Other VHT products
include scheduled callback, proactive notification and integration to
Web, mobile and desktop devices.
About Virtual Hold Technology
Virtual Hold Technology(R) (VHT) is
the leading developer of virtual queuing solutions for Fortune 1000
clients. Since its inception in 1995, VHT's patented, award-winning
virtual queuing technology has provided return call solutions focused
on enhancing the customer experience for financial services,
energy/utility, insurance, telecommunications, cable, wireless and
retail corporations such as IBM, Bank of America, T-Mobile, Aflac,
AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company,
Southwest Airlines, Time Warner Cable and AVON. To learn how VHT's
virtual queuing solutions can help increase customer satisfaction and
reduce contact center costs, visit www.virtualhold.com or call
877-886-8187.
Free Interactive Demonstration: 888-412-2214
Experience what your
customers experience with Virtual Hold(R) solutions.
Media Contacts
Adrienna M. Frazer
VHT
Email Contact
Amy Fisher
Padilla Speer Beardsley
Email Contact
SOURCE: Virtual Hold Technology
http://www2.marketwire.com/mw/emailprcntct?id=F3F0857187039FF1
http://www2.marketwire.com/mw/emailprcntct?id=C3FC028122837B1F
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