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Call Britannia Contract with HomeServe Creates 10,000 Call Center Jobs

By Anil Sharma
TMCnet Contributor

Call Britannia, a U.K. call center that aims to create 10,000 jobs for the unemployed, has won a contract with HomeServe, Britain’s home emergency repair experts.

Officials with Call Britannia said that the company’s team will be supporting HomeServe’s in-house team handling inbound calls from its customers.

The team began the training process earlier this month and has already started taking customer calls.

“We had been looking for a call centre to support our in-house teams especially during the busy winter period. We put our customers at the heart of everything we do and it is critical that we have the right people to provide the best possible service for our customers,” said Simon Pook, claims director at HomeServe, in a statement.

Pook said that the company whole heartedly support the Call Britannia mission of employing the unemployed, but more importantly have been incredibly impressed by the level of service they offer their clients and the quality of their staff.

“Winning the HomeServe contract is the perfect way to celebrate our 1st anniversary.  HomeServe expect a world class level of customer service and we now have a proven track record that we can and will deliver. We have a high staff retention rate which means we can provide clients with a very reliable level of service,” said Sarah Anderson (News - Alert) CBE, chair at Call Britannia.

An outsourced call center, Call Britannia provides sustainable employment for the long-term unemployed, as well as a high-quality service to customers. The business is working with a number of customers committed to Call Britannia’s mission and has employed almost 100 front line staff since it began who were unemployed before they joined the company.

Existing investors Bridges Ventures and Big Issue are providing further support alongside new investment from a consortium led by the chair, Sarah Anderson. Now that further funding has been secured, the founder, Karen Darby has left the business.