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Faith Call Center to Upgrade Computer-Aided Telephone Interviewing Services

By Carolyn J Dawson
TMCnet Contributor

Providing outsourcing services, Faith Call Center is planning to upgrade its computer-aided telephone interview services so as to make it more competent. As part of the upgrade, specialized training will be imparted to all related employees at regular intervals with the implementation of a multi-tier quality control and tracking system.

The strategic decision, which was taken at a recent meeting of the Faith Call Center top brass, will enable outsourcing clients to avail computer-aided telephone interviewing services at a competitive price.

According to one of the company’s senior executive, the new upgraded system with its multi-tier quality control & tracking capabilities will help monitor System and people closely as well fix any existing shortcomings.

In a press release, the senior executive said, “The computer-aided telephone interviewing (CATI) software we use is integrated with a completely automated system. The rapid-dial feature used for our call center outsourcing services keeps track of reliable data collection for marketing research. With our expert analysis, our clients will get a better understanding of market requirements and customer behavior.”

One of the integral features of the services offered by any top notch call center is computer-aided telephone interviewing system that allows clients to instantly connect with their customers. The questionnaire is designed by a research team, who analyzes the data and the results are interpreted with respect to any research a client may wish to undertake.

The inbound calls are analyzed by a voice amplitude engine while the system counts the number of words spoken along with the speed with which the words are spoken. The data is also used to determine other reflections of human nature that can be expressed by a person’s way of speech.

As  an ITES company, Faith Call Center comprehends and comprehensively addresses the outsourcing needs of businesses in areas like Call Center / Data Entry Services and Software Development. 

The company is backed by entrepreneurs with an enviable track record in the outsourcing arena who have a combined exposure of 30 plus years to all aspects of the functioning of ITES and IT units. Faith Call Center assures price competitiveness and quality competitiveness in all of its call center services, data entry and software development services.