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Century Payments Deploys Microsoft Dynamics CRM Online

By Carolyn J Dawson
TMCnet Contributor

Century Payments, a leading electronics payments provider, has recently announced that the company has deployed Microsoft Dynamics CRM Online over Salesforce.com. In 2009 Century Payments had switched from Salesforce.com to Microsoft (News - Alert) Dynamics CRM Online, and has saved more than $300,000 since then. This has helped to increase end-user adoption and overall company productivity, as a result of the switch. Recently, Century Payments was recognized and ranked as the 11th on the Inc. 500 Fastest-Growing Companies list.

In a release, the Vice President of Information Technologies and Security at Century Payments, Scott Harlow, said, "Given our exponential growth, we needed a solution flexible enough to both provide immediate short-term results and adapt to our growing business needs without the high licensing or development costs. We got that with Microsoft Dynamics CRM. We now have the freedom to change aspects of our solution quickly and on the fly, without the added time and expense of external developers and resources. Microsoft Dynamics CRM also helped the company widen its user base. Previously, we had only used our CRM solution for basic lead management support. By expanding the core, built-in feature set with customized workflows and automation-enabled forms, we've expanded our support to partners by offering them the ability to do more work with less effort”.

With Microsoft Dynamics CRM, we've seen immediate results and now have an enterprise platform that will scale and adapt with us as our company continues to expand and evolve. Microsoft Dynamics CRM offers a solid foundation for any organization, of any size. We were amazed at how we were able to cut our development time from months to just a few short weeks. As a result, we alleviated significant costs by leveraging existing resources to rapidly design and develop our new core platform."

Microsoft Dynamics is one if the major products of Microsoft. It is primarily a line of simple to learn and use ERP and CRM solutions that work with client’s existing technology, and provide scalability with long-term value. The software and online services work exactly the way people and organizations work, hence businesses are able to make better and informed decisions as well as adapt to rapid changes. By using the rapid form development tools built into Microsoft Dynamics CRM, Century Payments was able to design and develop a robust method for tracking and managing the company's corporate customer portfolio.