Hosted Call Center Featured Article

Charter Business Deploys Parallels Automation to Deliver Cloud Services

By Nathesh
TMCnet Contributor

Parallels, a provider of solutions for hosting and cloud service enablement and desktop virtualization, announced that its Parallels Automation is going to help cost-effective broadband communications solutions provider Charter Business deliver Cloud services.

Charter Business hopes to offer its small and medium sized business customers a more complex business-class solution by packing Microsoft (News - Alert) Exchange along with domain registration, web hosting and website management. The new Custom Hosting platform allows for multiple packages types such as Starter, Basic, Advanced and Premium that differ on the standard number of email accounts and web hosting parameters.

Parallels explained that the Parallels Automation is a complete operational and business support system built specifically for cloud services providers and will help clients increase average revenue per user, deploy new services quickly, and reduce operational costs. It can be used by service providers to automate all aspects of offering, delivering, managing, and billing their services.  

The Custom Hosting platform from Charter is available with extensive email, web and domain address functionality. And with Parallels Automation, Charter has added numerous Custom Hosting customers and is migrating tens of thousands of mailboxes. Charter has also announced several new features and services powered by the Parallels platform.

Officials with Charter commented that once customers sign up and register a single domain, they can then register multiple domains if needed, and set up a website and email addresses in a single place using an integrated platform. Through the support from Parallels, they have launched new bundled products quickly and was able to reduce support time and cost.

Parallels asserted that the Parallels Automation is enabling Charter Business to improve the customer experience and increase retention with the latest hosted and Cloud services. The rapid deployment Charter has realized with Parallels is exactly the value the company is focused on delivering and it is excited by the time-to-market gains Charter is now enjoying.