Hosted Call Center Featured Article

Veritape and ExoIS Partner to De-Scope Contact Centers from PCI DSS

In order to offer cloud hosting, datacenter outsourcing, compliance SaaS (News - Alert) solutions and storage services, Veritape ‘s CallGuard plug-and-play technology will be the essential part of ExoIS’ updated PeepSafe portal.

CallGuard plug-and-play technology makes any call recorder PCI (News - Alert) DSS compliant. ExoIS, a PCI Qualified Security Assessor Company (QSAC), and a US provider of information security and compliance services and products is the powerhouse behind PeepSafe, the cost-effective secure portal environment for encrypted email, fax and voice messages, online storage and the safe processing of cardholder data.

According to a press release, Contact centre environments present a real challenge for operators because of high staff turnover and the introduction of malware and viruses from a multitude of different sources. Whereas maintaining a secure desktop environment and stopping the theft of card data is challenging. The combination of PeepSafe and CallGuard achieves this by completely de-scoping the agent desktop and removing all card data from it. And because the resulting application spans emails, faxes, online storage and voice data, contact centers can, for the first time, totally eliminate card data from their environment.

UK-based Veritape is an expert in bringing PCI compliance to the contact centre sector, having provided call recording solutions for more than a decade. Its CallGuard technology works with any call recording system, ensuring that all recorded calls are PCI compliant.

Ruth Xovox, chief compliance strategist at ExoIS, said, “CallGuard’s addition to our PeepSafe portal means it adds considerable value to the contact center industry. We are delighted to be working with Veritape and value their considerable expertise and experience.”

By installing PeepSafe, companies can de-scope entire parts of their organization and subsequently, reduce their PCI footprint by ensuring that cardholder information is not accidentally re-introduced into their environment. And the ability to reduce the scope of PCI DSS by using software delivered on demand is unique to PeepSafe.

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Mandira Srivastava is a TMCnet contributor. She works as a full-time writer, ghostwriter and blogger, and has more than two years of experience in print and Web media. She has also worked on company brochures, website content and product descriptions, as well as proofreading and editing content. To read more of her articles, please visit her columnist page.

Edited by Jennifer Russell