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SoundBite Communications Enhances Its Hosted Predictive Dialer

By Mandira Srivastava
TMCnet Contributor

In order to enable companies/organizations to build trusted, lifelong and profitable relationships with their customers, SoundBite Communications (News - Alert), Inc., a provider of cloud-based proactive customer communications solutions, today announced enhancements to its hosted predictive dialer including session recording, session transfer and enhanced Agent Voice Portal. These enhancements will be available on SoundBite Engage platform.

According to a press release, these features increase agent productivity and ensure a high-quality customer experience.

"SoundBite continues to invest in the evolution of its hosted dialer. We have built out a comprehensive offering that allows organizations to replace their on-premise investment entirely," said Tim Segall, chief technology officer at SoundBite. "We're seeing a number of large organizations who have traditionally invested in on-premise technology start to move to the cloud. In fact, two of the largest U.S. wireless carriers will begin running campaigns using our hosted dialer in the upcoming weeks."

SoundBite's hosted dialer offers organizations a chance to change on-premise investments entirely, cost-effectively address capacity issues and support disaster recovery needs. The hosted offering is leveraged by large and mid-size organizations that are looking to evolve from an on-premise solution to a cloud-based model, as well as small business units within larger organizations with little to no access to their existing dialer technology.

SoundBite's hosted dialer has quickly evolved into a comprehensive solution for any organization looking for a highly secure and flexible alternative to an on-premise predictive dialer. It includes Multi-channel strategies, predictive dialing, Local caller ID, Call blending, Web-based agent application, Real-time suppression, dynamic filtering, Full API access, International support.

In recent years hosted, cloud-based services have emerged as the alternative to premise-based systems due in large part to their flexibility, accelerated deployment time and cost-effective model. In fact, a recent Frost & Sullivan (News - Alert) study reveals that there is a clear cost-advantage -- as much as 50 percent -- in selecting a cloud-based solution over a traditional, premise-based system.