Hosted Call Center Featured Article

TelStar Hosted Services Enters into an Agreement with VOCALCOM

By Raju Shanbhag
TMCnet Contributor

Vocalcom has named TelStar Hosted as the exclusive hosted provider of its products and services in North America, the company has announced.

TelStar Hosted Services call center is a complete hosted contact center solution for outbound, inbound, and blended communications.

Offering inbound, outbound and blended calling with true predictive dialing, integrated customer relationship management, email, fax, document distribution, and chat with its dialing features, Vocalcom’s call center technology product, which recently won the 2011 TMC (News - Alert) Labs Innovation Award, is highly rated. While the company has seen unprecedented growth of new customers in just the first quarter of 2011, over 5,000 call centers and over 650,000 agents are using Vocalcom’s dialer features around the world.

“TelStar Hosted has made a commitment to be the leader in the hosted call center services marketplace. Partnering with Vocalcom, a global, leading edge technology leader, gives us an ability to offer best-in-class products that is unparalleled in the hosted contact center industry,” stated James P. Dunn, CEO, TelStar Hosted Services, Inc. “We are thrilled about the relationship, and together we are planning to serve significant market niches like healthcare and financial services.”

Offering hosted contact center solutions using state-of-the-art, cutting-edge technologies, TelStar Hosted Services, Inc. recently won both the 2010 Communications Solutions Product of the Year and the 2011 IP Contact Center Technology Pioneer awards. TelStar Hosted provides best-in-class technology platforms to its clients and advises those clients on how to acquire, grow and retain customers using call center technology and is managed by veterans of the call center industry.

Recently, the company completed its latest equity round on April 27, 2011. TelStar Hosted closed the round at nearly $650,000, from a mix of prior and new investors. The company will use the additional equity to fund continued growth as well as to expand sales and marketing initiatives. TelStar has been offering blended call center services, predictive dialer capabilities, and automated voice messaging via the cloud.