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Sensee Selects CosmoCom Cloud-Based Contact Centre Solution

By Anil Sharma
TMCnet Contributor

Sensee, a leading UK based provider of home working strategies for the contact centre market, has selected CosmoCom (News - Alert), part of Enghouse Interactive and a global leader in cloud-based contact centre solutions, to power their fully outsourced and homeworking-on-demand services, and to provide an exceptional customer experience.

Sensee, after an extensive review of the market and rigorous due diligence testing, selected CosmoCall Universe (CCU), an all-in-one unified IP multimedia contact centre solution across their business.

Thanks to CCU, Sensee's outsourced contact centre agents and their clients' homeworkers will now have access to world class contact centre functionality wherever they are based.

Officials with CosmoCom said that the company’s solution gives Sensee the ability to quickly and flexibly deploy new agents and new locations.

"Having the right infrastructure is of critical importance to us, it opens new doors and it gives us the framework to extend our own cloud-based service right into agent's homes," said Chris Colyer, chief technical officer, in a statement.

“With the flexible and scalable CosmoCom architecture, we can rest assured that we now have the technology to respond quickly and fulfill all our clients' homeworking requirements," said Colyer.

He said that the true multi-tenancy environment is a natural fit to the Sensee business model.

"CCU allows us to create our own virtual environment and host multiple clients securely and cost effectively on a single platform with multiple deployment options such as co-sourcing and business continuity to name just a few,” said Colyer.

“We can even have Sensee and client staff working on the same system. Plus, unlike other solutions we evaluated, CCU is a true cloud-based solution that naturally supports homeworking and can be customised to meet our unique requirements, so it is perfect for our service," he added.

“There is an estimated 2000 contact centre homeworkers in the UK, and is steadily increasing at an average of 70 percent  per year - already we have a number of leading brands taking advantage of our home-working service and our industry leading solutions will be further solidified with the addition of CCU,” said Steve Mosser, chief executive officer at Sensee.

Mosser said that the company is now able offer the customers access to full-featured contact centre capabilities on an on- demand basis with improved flexibility and with the right commercial model which is aligned to the revenues.

Alex Black (News - Alert), CTO of Enghouse Interactive said that with the continuous growth of at-home agents, Sensee has the expertise and proven knowledge of the home-working environment, and the company is delighted that they have chosen CosmoCom technology.

“Together we will significantly broaden their outsourced services and improve both productivity and flexibility for their customers," said Black.

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