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Dell Cloud Business Applications Now Includes Salesforce Service Cloud

By Carolyn J Dawson
TMCnet Contributor

Dell (News - Alert) is currently working on expanding its Integrated CRM solution for businesses that intend to grow. This solution called Dell Cloud Business Applications will now have the Salesforce Service Cloud, one of the leading companies in customer service applications, added to it. The solution will work at enhancing a growing business’s ability to connect with their clients quicker, thus speeding up responsiveness across channels. This can begin at the contact center and move to social networks thus bringing together information on core interactions across every business function.

Dell Cloud Integrated CRM now includes Salesforce Sales Cloud and Service Cloud and can be deployed through a subscription over the Internet. Therefore there is no requirement for hardware or software to be brought or maintained on the premises. All that is needed is a small effort at the implementation stage to ensure that sales account managers and customer service representatives are able to respond to customers efficiently. Dell's integrated CRM solution makes use of the Dell Boomi integration cloud to effortlessly connect the Salesforce Sales Cloud and Service Cloud to as many clouds as needed irrespective of whether they are SaaS (News - Alert) or on-premise based applications.

In a release, Paulette Altmaier, Vice President, Dell Small and Medium Business, said, "The life of a growing business often hinges on the strength of its customer service. Dell Integrated CRM with Salesforce Service Cloud helps small and medium businesses not only attain excellent customer service interactions across every service channel but also maximize the value of their existing application investments, and leverage data streams from all enterprise data and all service channels."

With this growing Integrated CRM solution from Dell, service professionals will now be able to identify customer dissatisfaction that may be present in other business systems. This can include unpaid invoices, a lower number of orders, and other core information. It will help staff improve on their service knowledge and enhance first call resolution by bringing together order history databases. One will be able to access the complete customer case details that earlier were in individual sales automation, contract management, and other record systems.

With this new upgrade, one will be able Share data between Service Cloud and product bug tracking systems. This will make way for accurate and current data as well as a consistent response to any product issues.