Hosted Call Center Featured Article

James P. Dunn, CEO of TelStar Hosted Services Inc. to Speak at ITEXPO East and Two Colocated Events in February 2012

By Calvin Azuri
TMCnet Contributor

TelStar Hosted (News - Alert) Services, a provider of hosted call center technology and blended call center services, predictive dialler capabilities, and automated IVR voice messaging, announced that its CEO James P. Dunn, will be speaking at ITEXPO East and at the Cloud Communications Summit and Asterisk (News - Alert) World at the Miami Beach Convention Center, Miami, Florida February 1-3, 2012.

James will discuss return on investment and reduction in total cost of ownership of cloud communication services in an event entitled "Cutting Through the Fluff: The Business Case for Cloud," at the Cloud Communications Summit panel. He will also highlight the various other "soft" benefits of deploying a hosted call center solution. His speech entitled "The Crowd Moves to the Cloud!" at the Asterisk World, VoIP conference, will explore cloud adoption and the ways in which hosted call center services can bring down capital expenditure for CIOs. He will also discuss how CIOs can source technology and infrastructure without inviting any heavy investment risks.

James will talk about the history and journey of call centers in their evolution as contact centers at the ITEXPO (News - Alert) panel "Keeping Up with the Contact Center," Thursday, February 2nd, at ITEXPO East. He will discuss media blending at contact centers and their subsequent role as single point of contact for services which include calls, text, chat, email in addition to web collaboration and outbound calls to a customer for resolving any customer related issues.

In a release, James P. Dunn, CEO, TelStar Hosted Services, Inc., said, "From my knowledge of managing IT and call center services, I see the advantages that cloud based technology offers. I look forward to having several opportunities to discuss my experiences and the benefits of hosted call center services in the cloud at ITEXPO East.”

TelStar Hosted, which is powered by Vocalcom, is the latest in technology related offerings in hosted call center services. The company will also interact with any vendor interested in its offering of complimentary products at ITEXPO East and will provide support for enabling those vendors to move their software and services to the cloud.