Hosted Call Center Featured Article

Intelliverse Launches Hosted Cloud Communications Solutions for Contact Centers

By Mandira Srivastava
TMCnet Contributor

To empower exceptional customer contact experiences for companies of all sizes, Intelliverse (News - Alert), a cloud-based communications provider for enterprises, has launched its hosted solution for contact centers.

According to a press release, Intelliverse's platform integrates Interactive Voice Response (IVR), Automated Call Distribution (ACD) and IP Telephony applications into one solution, eliminating the need for multiple vendors. In this complex global environment of new technology, globalization and outsourcing, this cloud-based platform enables contact center agents to operate in any office in any part of the world and reduces capital expenditures as well as IT and maintenance costs.

Intelliverse's cloud-based solutions for Contact Centers include leveraging top resources around the globe by bridging contact centers and remote agents anywhere in the world with a cloud-based queue and utilizing agents and networks to automatically accommodate overflow, seasonal spikes or unexpected fluctuations in-call volume. This captures insight into customer desires, behaviors and pain points.

“Our solution enables companies to achieve greater results with their customer care strategy by reducing operational costs and maximizing profitability. By providing quick, accurate information and routing calls to live agents in the call center when needed, we are able to improve the call center's productivity,” said Kevin M. Moran (News - Alert), president and CEO of Intelliverse. “Top it off with a robust, on-demand analytics package and we have created a complete communications solution for contact centers.”

The solution requires no installation and no maintenance of any equipment, which allows call centers to free up capital resources. This scalable and flexible solution enables users to make calls according to customer need and the most cost-effective agent arrangement. It also helps guide business intelligence with greater insight into operations while maintaining alignment with overall corporate objectives.

In other company news, TMCnet reported that Intelliverse started ION (Intelliverse Open Network) service delivery platform.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration, click here.

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