Hosted Call Center Featured Article
Noble Systems Acquires TelStar Hosted Services
Noble Systems (News - Alert) Corporation, a company that provides unified contact center technology solutions, recently announced that it has completed the acquisition of assets from TelStar Hosted (News - Alert) Services, Inc, a CaaS contact center technology multi-vendor provider offering blended services, predictive dialer capabilities, automated voice messaging and more.
As per the terms of the agreement, TelStar Hosted will offer Noble Systems’ cloud-based and hybrid premise/cloud solutions. TelStar Hosted CEO James P. Dunn will join Noble Systems to lead client onboarding and transition efforts.
TelStar Hosted Services claims to be the only multi-vendor hosted call center solutions provider, offering a full product line of call center software solutions as a service. The company’s hosted call center service offers blended inbound and outbound call handling, predictive dialing, and automated voice messaging. Housed in an SAS70 Type II compliant, secure data center (updating to SSAE 16), the IT Services are delivered by a service-oriented, highly professional team. TelStar claims to save its clients’ money by offering Communication-as-a-Service ("CaaS") via the cloud that is affordable, scalable, flexible, stable and reliable. TelStar Hosted Services recently won both the 2010 Communications Solutions Product of the Year and the 2011 IP Contact Center Technology Pioneer awards.
“We welcome TelStar Hosted clients and partners and look forward to offering them the stability, security and commitment to innovation that comes with the Noble Systems brand,” said James K. Noble, president and CEO of Noble Systems. “As an established market leader in hosted contact center services, we are well-positioned to integrate TelStar Hosted’s assets and technology and help its customers succeed on day one.”
“TelStar Hosted clients are gaining more than just security and support as a result of this transition,” said Dunn. “Noble Systems is a global leader in innovation, investing significant resources in anticipating the challenges and opportunities their clients face and working with them to find solutions.”
Edited by Brooke Neuman