Voxware (News - Alert), a company that provides voice solutions, recently announced that its Cloud Voice Management Suite (Cloud VMS) has been selected by Wagner SprayTech, a provider of commercial painting and industrial fine finishing solutions, to further improve Wagner’s productivity, shipping times and overall customer experience.
The solution will be deployed in two separate distribution centers.
Voxware Voice Management Suite enables higher distribution standards for business that want to reach better customer satisfaction and a greater company brand. Cloud VMS unlocks these benefits for businesses that don't have or need a significant IT infrastructure. Despite its low cost and fast installation, Cloud VMS offers the same, full end-user experience that the enterprise version of VMS has been delivering for years.
Streamlined implementation and cloud hosting let Voxware deliver VMS at a low, all-inclusive monthly fee without compromising the technology and its value to business.
“By upgrading to voice, we will greatly improve our warehouse productivity and our ability to serve our customers,” said Bill Ferguson, distribution manager at Wagner. “As a mid-size retailer, a cloud-based solution versus a more costly on-premises offering allows us to minimize our CAPEX while increasing our operational outcomes and that made a lot of sense to us.”
Cloud VMS is accessed by a monthly subscription based on the number of users a warehouse needs, but it doesn't lock into an inflexible user cap. Traditionally, users of voice technology had to purchase enough mobility devices and software licenses to accommodate their peak season, when the workforce can swell to a very large size.
This means that some units and licenses go unused for a good part of the year, adding overhead to the voice system.
“Cloud VMS not only enhances our internal operations and the customer experience, but it also allows us to do so with minimal IT resources,” said Tim Johnson, director of IT at Wagner. “This key benefit was extremely valuable to us and played a significant role in our decision to partner with Voxware.”