Hosted Call Center Featured Article
Bob's Stores Selects Cloud-Based Voice Broadcast Solution from CallFire
In these days of intense competition, companies cannot afford to lose their communication with their customers and employees. Even in face of natural disasters, these companies need to keep working, and for that, they need specialized solutions.
CallFire , a company that provides cloud based voice broadcast solutions, has stated that Meriden, Conn.-based Bob’s Stores have used its voice broadcast solution to prepare against stormy weather. The company’s voice broadcast solutions helped Bob’s Stores to communicate with its employees during Superstorm Sandy.
Bob’s Stores was looking for a way to connect with its employees in case of storms and other forms of natural disasters. According to the company, the solution provided by CallFire is dependable and inexpensive. It only needs an Internet connection and a phone line and allows users to record voice messages and also upload a list of associate phone numbers.
CallFire voice broadcast solutions also helped the store get back on its feet during Hurricane Sandy. Bob’s Stores once again made use of the notification system during Winter Storm Nemo.
CallFire’s voice and text messaging service allows users to reach their customers immediately. CallFire’s platform is equipped with phone calls and text messages, which allows companies to do various things such as group broadcast and information hotlines.
“Bob’s Stores has exactly the right strategy – think ahead and act accordingly,” said Dinesh Ravishanker, CEO, CallFire. “The most encouraging thing about implementing any kind of emergency notification system is that doing so is simply smart business. It’s surprisingly easy and affordable, and what it saves – in terms of business loss and human anguish – can be immeasurable.”
Recently, the company introduced a guide to purchase call center software. With more than sixty thousand users making use of CallFire's voice and SMS applications, the guide includes aspects that are important to deploy a call center.
Edited by Brooke Neuman