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ChannelNet Appoints New Executive for Customer Support and Services
ChannelNet, a provider of customer acquisition, customer retention and conquest services via web-based solutions, has announced the appointment of Molly Smith as the vice president of its customer support and services division. Smith will lead all the support services for ChannelNet’s brand and channel partnership programs.
In the new role, Smith will work closely with various brands supported by ChannelNet to implement organization-wide changes to the sales channel. The company’s channel partner program includes, among others, a dealer website program for Hunter Douglas, a contractor referral program and retail store website for Benjamin Moore, and automotive solutions for Kia, Audi, Hyundai, Ally and BMW.
In a release, Paula Tompkins, chief executive officer and founder of ChannelNet, said “As the Vice President over customer support and services, Molly is charged with generating leads and walk-in traffic for companies that operate in a multichannel sales model; taking on additional responsibility for our clients and their channel partners’ program successes, a rapidly growing and increasingly important aspect of our business. She is an expert at evaluating and designing marketing campaigns and processes to ensure both the field organizations and the sales channels have the support they need.”
Molly Smith comes with over 10 years of experience in the customer relationship and change management space spanning various roles in frontline support and training in senior roles with renowned automotive suppliers. Prior to her appointment as the vice president for customer support and services at ChannelNet, Smith functioned as the director of the eBusiness Support Center at ChannelNet and will continue to retain responsibility for the support center in addition to her new responsibilities.
Speaking of her new role, Molly said, “Ensuring that brands and their sales channels are synchronized is a critically important part of a multichannel marketing strategy. My goal is to provide a high-touch level of support for all 15,000 websites we administer to ensure our client’s and their sales channel partners are successful.”
Edited by Blaise McNamee