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eTelecare Announces Agreement with Global Software Provider
John Harris, President and CEO of eTelecare said that the company was selected to deliver this program in large part based on its track record and the client’s expectation that eTelecare will achieve measurably higher sales conversion rates than its current outsourced providers.
The company expects that later this year the client will expand the relationship to include technical support activities.
"Part of eTelecare's appeal to this client is our ability to deliver a range of BPO services that go well beyond inbound or outbound sales services," said Harris.
"In particular, our ability to provide technical support - in addition to our longstanding voice and non-voice sales and back-office capabilities - was clearly a factor in our winning the business."
eTelecare Global Solutions provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations. Services are provided from delivery centers in the Philippines, North America, and Latin America.
Recently, the company announced that it was awarded a contract to provide customer care and technical support programs for an independent digital entertainment retailer.
Anil Sharma is a contributing editor for TMCnet. To read more of Anil's articles, please visit his columnist page.
Edited by Stefania Viscusi