STC Hails Unified Communications Provider Aspect for Loyalty to Contact Centers
January 07, 2009
Unified communications and contact center software and services provider Aspect
reportedly has earned
recognition from the Boston chapter of the Society for Technical Communications
for its technical online communications and learning materials.
The Society for Technical Communication is an individual membership organization focused on advancing the arts and sciences of technical communication.
STC awarded Aspect (News
) with its Excellence Award and Merit Award, given to those who are rated as well-researched, interesting and focused on the tasks the audience needs to perform. Merit Awards are well-stated, professional, clear and factual documents. Aspect received an Excellence Award for the PerformanceEdge (News
)- Aspect eWorkforce Management Analyze II Developer Guide and a Merit Award for the PerformanceEdge- Aspect eWorkforce Management Analyze II User Guide.
Jill Mallinder, senior director of Aspect Education Services, said the honor reflects her company’s commitment to providing easy to use, clear, concise documentation to contact center customers.
Through the Aspect Education Services, the company aims to ensure that it’s simpler for customers to leverage and understand fully the capabilities that Aspect products provide to call centers.
“These awards help validate that the organization is successfully meeting that objective,” Mallinder said.
According to Aspect officials, a panel of judges picks the winners in the Technical Publications category based on audience and purpose, organization, content, writing and editing, illustrations and graphics, layout and design, and product and integration.
The STC submissions are considered for four awards: Award of Distinction- the highest award; Award of Excellence; Award of Merit; and Best of Show- selected by special judging team.
Aspect made news
in December while announcing the general availability of its so-called “Unified IP 6.6.” The new release has a new Ask-an-Expert feature that utilizes the instant messaging and presence technology available in Microsoft (News
) Office Communications Server 2007.
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Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.
Edited by Michael Dinan