The goal of every customer service team is to improve satisfaction levels of customers and enhance productivity. Since companies want customers to spend less time on the phone, they need to attend to queries quickly and efficiently.

 

In light of this, LG Electronics USA has teamed up with TARGUSinfo to support LG’s commitment to deliver improved service to consumers.

 

TARGUSinfo (News - Alert) delivers the right knowledge at the right moment with the help of its data repository and real-time delivery network, which handles more than 60 billion transactions a year.

 

TARGUSinfo’s services can be used in IVR platforms, agent desktops and automated call-handling processes so companies can improve customer interactions and increase overall customer satisfaction.

 

According to Paul McConville, executive director, TARGUSinfo, “LG Electronics (News - Alert) has created a model consumer service organization that puts the customer at the center of their daily interactions. We are happy to help them identify their customers in milliseconds in order to further improve time spent on providing great customer service. Every day we help the most recognized brands and more than half of the top 25 contact centers and IVR service bureaus.”

 

By automatically populating its call agent’s screen and identifying who’s calling it’s possible to streamline the process and get customers’ questions answered or problems resolved much more quickly.

 

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