Hosted Call Center Featured Article

Cbeyond Selects Razorsight Analytics to Automate Margin Management

By Anil Sharma
TMCnet Contributor

Cbeyond (News - Alert), a provider of IT and communications services, has selected Razorsight (News - Alert) Corporation's Profit Enhancement Center, or "PEC," Application Suite.

Officials with Razorsight said that the company's PEC 6.0 portfolio of applications will improve the management of off-net costs and revenue assurance while further automating Cbeyond's management of operating margins as the company's ecosystem of off-net suppliers continues to expand resultant from Cbeyond's growth.

Cbeyond continues to be noticed as a rapidly growing company and its library of 30-plus IT and communications solutions are used by over 50,000 small businesses.

The company selected Razorsight to increase automation and visibility into its network cost and margin management in support of the continued expansion of Cbeyond's solutions.

According to company officials, with Razorsight's Profit Enhancement Center, Cbeyond will gain increased visibility into network costs while benefitting from an integrated profit and margin management solution.

Razorsight's application suite provides Cbeyond with web-based, on-demand access to automated audits of every dollar spent on the network every month. Razorsight's platform also delivers monthly financial reports, while providing increased Business Intelligence capabilities.

"In light of our growth, it's important that we deploy the highest level of automation in our back office wherever possible in order to focus our capital and staff on our customers and ever-expanding applications suite," said Art Crowe, Senior Director of Network Planning at Cbeyond, in a statement.

Crowe said that the company selected Razorsight's Cloud-based solution because the company believes in the power, flexibility and scalability of hosted, on-demand solutions that require no capital investment to deliver near-term customer value.

"We're pleased to add Cbeyond to our growing list of communications customers," stated Charlie Thomas (News - Alert), CEO of Razorsight.

Thomas said that Cbeyond will gain a competitive edge with Razorsight's Profit Enhancement and reduce operational costs by providing management with on-demand analytics to make more informed business decisions as their network grows.

He said that Razorsight's key goal of providing this invaluable data across the organization was cemented when Cbeyond chose to replace their existing platform to Razorsight's Profit Enhancement Center.

Razorsight claims to be the only provider of Cloud-based business intelligence and profit analytics for the communications industry.