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Infosys Launches iEngage
June 10, 2010
Infosys Technologies Ltd, a technology service provider, has launched Infosys (News - Alert) iEngage Digital Consumer Platform on Enterprise Software-as-a-Service model.
Officials with Infosys said that Infosys iEngage empowers businesses to deepen relationships, accelerate innovation and grow revenues with the convenience of single point of accountability.
Company officials said that the platform, which is built on top of industry leading offerings from Jive and ATG, supports the sales, marketing, customer service and employee engagement functions in organizations across the world.
"Enterprises need to rapidly evolve their consumer and employee engagement strategies to monetize digital demand", said Pradeep Prabhu, vice president and head - enterprise SaaS (News - Alert) at Infosys, in a statement.
Prabhu said that Infosys iEngage enables this capability through an Enterprise SaaS model with single point of accountability.
"Our focus is to deliver industry and customer-specific business solutions built on top of best-in-class products," he said.
According to company officials, Infosys iEngage enables companies to engage with all stakeholders from a single platform using best-in-class products that are integrated, customized and enhanced to meet specific industry needs.
Secure, open, configurable and scalable, Infosys iEngage can integrate with the core applications of an enterprise, enabling the organization to respond to dynamic business challenges and maximize time-to-value.
Company officials said that delivered through a SaaS model, Infosys takes complete ownership of applications, infrastructure, professional services, business process outsourcing and consulting.
The subscription-based pricing model enables companies to pay based on usage providing capex and opex advantages.
The Infosys iEngage customer care platform enables enterprises to reduce service costs, improve service quality and deliver integrated customer care.
The employee engagement platform in Infosys iEngage, built on top of Jive SBS, enables companies to accelerate knowledge discovery, improve workforce productivity and deliver rapid innovation.
Anil Sharma is a contributing editor for TMCnet. To read more of Anil's articles, please visit his columnist page.
Edited by Michael Dinan
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