Teleperformance (News - Alert), a provider of outsourced CRM and contact center services, has introduced its Teleperformance Fraud Risk Assessment Solution.

 

To help identify and quantify the business impact of fraud risks within many phases of a call center agent's work, the new service has been launched.

 

Processes, applications, daily monitoring and reporting activities are reviewed by the solution to provide a comprehensive assessment of risks. To identify detectable vulnerabilities so that they can be removed or to implement early detection indicators for vulnerabilities that cannot be removed is the primary goal of the Fraud Risk Assessment.

 

The industry is lead by Teleperformance with world-class, award-winning security measures in contact center information defense. The newly introduced Fraud Risk AssessmentSolution of Teleperformance relies on knowledge of fraud trends, common and known vulnerabilities among client applications, and some of the ways an agent could circumvent controls within an application or process. 

 

The Fraud Risk Assessment Solution takes care of the following: reviewing a client's past incidents of fraud prior to the program moving to Teleperformance, application vulnerabilities, environmental controls, recruiting, training goals, operation expectations and compliance and regulatory requirements.

 

Benefits of the discovery can reduce many fraud risks, provide early warning indicators when the risk cannot be eliminated, protect a company's brand from a public data breach, build a security-conscious culture, reinforce customer trust and reduce churn, uncover gaps that may put intellectual property at risk, inform and improve internal compliance efforts, improve security and efficiency of data flows and reduce the risk of regulatory action, fines and lawsuits.

 

The security professionals at Teleperformance who conduct the Fraud Risk Assessments have extensive training and hold the credentials of CISSP Certified Information Systems Security Professional www.isc2.org and CFA Certified Fraud Examiner www.acfe.com.

 

'Preventing fraud today is more complicated than ever before,' Dominic Dato, executive chairman of Teleperformance USA, said. 'Organized crime has become incredibly sophisticated, with multiple ways of penetrating the contact center, committing fraud and identity theft. The damage to a company's bottom line as well as brand can be staggering. The Teleperformance Fraud Risk Assessment is a critical first step to mitigating the monetary risk and protecting the brand.'

 

'We're proud to be the leader in contact center security prevention and thrilled to be offering our Clients this superior new program,' Brent Welch, CEO of Teleperformance USA, adds.  'Teleperformance Fraud Risk Assessment offers an unparalleled approach to fraud prevention, leveraging the world's best talent, technology and processes.'

 

'The Fraud Risk Assessment is another example demonstrating Teleperformance's commitment to offer our clients a program that is typically significantly less at risk than before the Fraud Risk Assessment,' Bruce Wignall, chief information security officer at Teleperformance Group, said.

 

A part of a four-phase security-enhancing program, the Teleperformance Fraud Risk Assessment's proceeding phases includes intensive employee selection, thorough employee education, and program launch with anti-fraud controls.

 

In related news, Teleperformance, has entered into a partnership relation with RightNow Technologies (News - Alert) for customer experience solutions to enrich Teleperformance's Contact Center on Demand "CCoD" hosted contact center offering.

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