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Romtelecom, Telekom Malaysia Deploy Oracle Communications Order and Service Management Solutions

Oracle Communications announced the company’s rapid offer design and order delivery solutions are gaining global customer acceptance and being deployed by leading communications service providers. According to company officials, Oracle (News - Alert) solutions help service providers introduce and deliver complex, convergent services and flexible offers with improved time to market, decreased order cycle time and greater operational efficiency.

“Communications service providers are under constant pressure to deliver increasingly complex, convergent services, flexible offers and bundles in a timely manner, while reducing operational costs,” Dan Ford (News - Alert), vice president of product marketing, Oracle Communications, said.

Important offerings included as part of Oracle’s rapid offer design and order delivery solution are Oracle Communications Order and Service Management, Oracle's Siebel CRM, Oracle Product Hub for Communications and Oracle Application Integration Architecture for Communications.

In March, Oracle announced its new Oracle Communications Order and Service Management 7.0, for rapid offer design and order delivery that facilitate communications service providers unify historically disparate process, TMCnet reported.

Romtelecom, a communications service provider in Romania, has deployed Oracle's rapid offer design and order delivery solution as a key component in its comprehensive transformation project designed to support a growing portfolio of consumer and business services and bundles. Radu Cretu, general manager, IT executive directorate, Romtelecom, commented that Oracle's solutions have been instrumental in helping the company adjust to rapidly changing market dynamics.

 “By integrating our silos and automating virtually all of our orders, we have seen significant reductions in costs,” Cretu added.

"Our IT department has become a catalyst for change, increasing the company's agility, innovation, customer responsiveness and operational efficiency.”

Another customer Telekom Malaysia (News - Alert), an integrated telecommunications company in Malaysia, has also used Oracle’s solution to implement a nationwide high-speed broadband network and upgrade the company's IT infrastructure to address the demands of the 21st century customer. According to company officials, Oracle's integrated application suite enables Telekom Malaysia to support multiple business models, including wholesale, enterprise and    retail, bundle more services and launch them faster.

“At Telekom Malaysia we are focused on strengthening our position as the 'new-generation service provider,” Nizam Arshad, vice president of group IT, Telekom Malaysia, said. “Hence, our role is to deliver cutting-edge services and flexible bundles to meet customer demand quickly and accurately. Oracle's applications have already helped us meet these demands.”

“Companies like Romtelecom and Telekom Malaysia have demonstrated that by automating their order processes and integrating their network silos with Oracle rapid offer design and order delivery solutions, they can increase operational efficiency and maximize revenue,” Ford, vice president of product marketing, Oracle Communications, said.

Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Stefania Viscusi