Hosted Call Center Featured Article

Agio Technology Declares the Introduction of 24/7/365 Service In-House

By Carolyn J Dawson
TMCnet Contributor

Agio Technology is well known in the provision of managed IT services for the foremost hedge funds. The company recently announced that it has introduced its 24/7/365 Service in-house. With the launch of this service, Agio will be offering a true follow-the-sun support via its operational headquarters in Norman, Oklahoma. Also, a satellite office in Hong Kong that is dedicated to US client support is ready to come online in the fourth quarter of 2010. Both locations will be ensured with continuous availability of highly experienced engineers. These engineers possess deep technical know-how in the hedge fund space.

In a release, Miten Marvania, CIO and managing director of Agio Technology said that “With our follow-the-sun support you always get our A Team. That’s a major benefit. We’re not routing to a call center. It’s not hitting someone’s pager and waking them up.”

The company gives various options to submit the service requests. The users are able to submit the service request using a phone, email, or a self-service customer portal. The engineers who attend these calls are experts in the hedge fund space. They also have a close understanding of the client’s specific environment.

In a release, Bart McDonough, CEO of Agio Technology said that “That to me is the key differentiator. Other companies may have someone who can pick up the phone but they won’t get immediate service from the caliber of engineers we provide.”

Agio Technology is a reputed supplier of high-end technology infrastructure and data management services to the nation's premier hedge funds. The company efficiently handles the technological complexities that are needed for operating a competitive hedge fund in the present day’s market. With the help of Agio, the clients get the ability to concentrate their resources and time on their core proficiency i.e., trading. Agio is able to administer the technology infrastructure that supports the most operationally complex hedge funds in the world. The company has already attained some of the largest U.S.-based hedge funds as its clients. The company has its operational headquarters in Norman, OK, with satellite offices in Connecticut, New York and Hong Kong.