Outbound Call Center Featured Article

SupportSquad Partners with TigerDirect, CompUSA and Circuit City

By Raju Shanbhag
TMCnet Contributor

Looking to offer unlimited 24/7 tech support to its customers, SupportSquad has entered into partnerships with TigerDirect.com, CompUSA.com and CircuitCity.com. The company now provides services such as automatic system cleanup, optimization of PC performance and minimizing online threats.

SupportSquad (News - Alert) can troubleshoot and identify issues with slow-running PCs, error messages and more. The company also helps the customers with home networks setups, software issues, PC Security and so on.

SupportSquad's U.S. based support technicians ensure customers will receive maximum value out of their technology purchases, whether it is speeding up an existing PC, setting up a new one, or simplifying a user's home connection. For top-tier brands, SupportSquad will be offered as a remote tech support service via their online websites, the company stated in a press release.

“This relationship will encompass online and call center activities. We anticipate that this venture will become a long lasting partnership," said Benzion Aboud, SupportSquad CEO. "SupportSquad realizes the value of partnering with proven brands and integrating with successful products to provide customers with greater value. We are excited to be the live remote and phone support partner for such great brands.”

To ensure that customers will receive immediate, cost-effective help in their homes and offices, SupportSquad provides remote technical support as part of the service offering. Also, to offer annual tech support programs for small businesses, SupportSquad will be targeting the small business community. To troubleshoot and help resolve issues with personal computers, PC-related components, printers, scanners, home and business networks, the company offers 24/7 technical support via telephone or online.

In October 2010, the company increased the size of its facility because of the growth of the remote tech support brand to offer a Customer Care Department and a Welcome Center and fully U.S.-based support. The 10,000 square foot tech center has streamlined the process to first define the issue, and then transfer the customer to the appropriate tech support team and provide a solution in order to manage the abundance of calls.