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On Center Software Customer Service Now Available 24 Hours
On Center Software, a construction industry software provider, has just enhanced its customer service platform to run 24 hours every business day.
“We know that construction companies around the world are relying on OCS software to reduce estimating time in order to submit more bids and make more money,” said Cecilia Padila, vice president of On Center Software. “Our customers shouldn’t have to wait for technical support just because they’re in a different time zone.”
On Center Software’s products include On-Screen Takeoff Professional, focusing on plan viewing and advanced takeoff software that quickly counts objects, measures straight and curved lengths, and calculates simple or complex areas and volumes, Quick Bid, which allows customers to create precise bids in less time and organize all bid information, and Digital Production Control, which tracks labor production problems and allows an organization to know whether it is achieving labor production goals or falling behind.
Aaron Stephens, manager of technical support for On Center Software, ran the firm’s move to a 24-hour customer support desk. He trained members of the firm’s support department to troubleshoot and walk clients through any issues with OCS software.
“I’m not aware of another company in the construction software space that’s made customer support such a priority,” said Stephens. “That we have speaks loudly to our commitment to delivering better technology and better value to our industry.”
The company is expanding its support department to keep pace with its growing list of global customers, including estimators in the U.S., Canada, Britain and Australia. The support central number, now available 24-hours, is 866-689-5687.
In related news, an upcoming webinar will analyze the economics of cloud computing in contact centers. The webinar will feature industry expert Drew Kraus, research vice president, worldwide enterprise communications applications, Gartner, and Ken Obsborn, vice president marketing, Five9 (News - Alert).
Rachel Ramsey is a TMCnet editorial assistant, contributing news items and feature articles on a variety of communications and technology topics. Rachel has previously worked in PR and communications at The Wriglesworth Consultancy, an award-winning London PR firm. She has also contributed to the creative services department at CBS 3 and The CW Philly in Philadelphia. To read more of Rachel's articles, please visit her columnist page.
Edited by Jennifer Russell
