Five9 (News - Alert), a cloud contact center software provider, recently appointed Keith Bennett as sales director for its Caribbean and Latin America (CALA) operations. Five9 is looking to expand its operations in CALA and believes Bennett’s 14 years experience in sales will help the company achieve its goals.
Prior to working with Five9, Bennett led the software sales and consulting at TouchStar (News - Alert) Software. Apart from driving the sales of premise and cloud call center applications, Bennett also developed the company’s cable, newspaper, mortgage, insurance and fundraising vertical markets.
“The global demand for cloud contact center solutions is increasing. CRM Magazine recently wrote an article based on research from Frost & Sullivan (News - Alert) claiming the Latin America contact center market is booming. By tapping into Keith’s deep contact center expertise and extensive market knowledge, Five9 will be able to rapidly expand our business in this key region,” said Mike Burkland, president and CEO, Five9. “Five9‘s cloud contact center solution helps companies eliminate the hassle and expense of old premise-based solutions. I look forward to accelerating the adoption of Five9’s solutions in the rapidly growing region of Latin America.”
In related news, Five9 was recently honored with a Cloud Computing Excellence Award. Cloud Computing Magazine recognized the Five9 Virtual Contact Center solution for helping advance a significant, growing technology market. The company pioneered the cloud contact center software market and continues to grow and enhance its solutions to deliver scalable cloud contact centers quickly, at a cost of ownership far lower than traditional premise-based solutions.
The Five9 Virtual Contact Center, built on a fully multi-tenant cloud platform, has all of the features necessary to effectively run contact center operations, including inbound, outbound and blended call center capabilities, interactive voice response with speech recognition and workforce management.
To find out more about Five9, visit the company at ITEXPO Miami 2013, taking place Jan. 29- Feb 1 in Miami, Florida. ITEXPO (News - Alert) is the world’s premier IP communications event. Visit Five9 in booth #328. For more information on ITEXPO, click here.