Whether talking about government agencies or businesses in every walk of life, one of the ways you can tell a business is running right is if it has a call center to which its customers can turn when they have a question or run into a problem.
Some of the biggest companies in the world rely on contact centers to optimize revenue, while also keeping customers as happy as humanly possible. In Kenya, mobile solutions company Airtel (News - Alert) has just announced that it will be opening up its own contact center (otherwise known as a customer care center.)
Airtel says its new customer care center will be able to give better customer service for issues that have to do with handsets, airtime, data settings and account activation. Bill payments will also be a big part of the customer care center, as is usually the case when talking about contact centers.
One aspect of the customer care center that will certainly draw in a couple of new customers is the ability for customers to deposit and withdraw money on Airtel’s mobile commerce site.
The customer care center will be able to walk people through this process until they get the hang of it.
During the launch event of this customer care center, Airtel Kenya managing director Shivan Bhargava spoke about what the company envisioned with this center; “We are committed to ensuring our services touch everyone in Kenya and that we provide the most reliable and consistent quality of service to all our customers in Kenya, and this new outlet will ensure that our customers in the Nairobi CBD access the services they need with ease,” Bhargava said.
Bhargava also thanked the company’s customers for their continued loyalty and support, and said it was their patronage that allowed the company to open this new facility.