There is no dearth of customer engagement solutions, but with customer touchpoints increasing and the communication landscape evolving, it has become essential to come up with more engaging and interesting apps that can make mobile customer engagement a meaningful exercise.
The launch of eGain mobile at eGain World London 2013 is an attempt at delivering a smarter customer engagement solution that helps deliver a hassle-free customer experience by mobilizing and personalizing every customer touchpoint.
eGain Mobile is expected to enable businesses to offer eGain-powered engagement options to mobile users through existing or new apps on the Android (News - Alert) and iOS platforms, and also unify mobile engagement with other customer touchpoints.
Thus, everyone -- customers, partners, field-staff – will be able to access rich content and important customer service information through their mobile devices. Also, as eGain Mobile supports popular mobile browsers, business can be conducted anytime, anywhere, with almost any device.
In fact, eGain says that using the new solution, customers can even manage their accounts, receive SMS messages, chat with agents and send emails. Such multiple interaction options augur well for eGain Mobile. Users can configure and deploy the solution very easily and in a very short time.
In short, eGain Mobile makes “customer engagement easy.”
eGain’s customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, Web, and contact centers help clients deliver connected customer journeys in a multichannel world.
Sunnyvale-based eGain has an operating presence in North America, EMEA, and APAC. Its cloud apps for social, mobile, Web and contact centers have always been aimed at delivering effective customer engagement transformation strategies, tactics and best practices.
According to Gartner (News - Alert), in-app store revenues are expected to increase as apps that offer real-time assistance and smart sales offers are being increasingly preferred. eGain Mobile is slated to be made available in November 2013.
Companies the world over are trying to differentiate mobile experiences in different ways, and are competing strongly to introduce elements that are novel, attractive to users and relevant to mobile commerce.