Outbound Call Center Featured Article
Castle Point Mortgage Implements Indosoft Outbound Call Center Software Based on Asterisk
August 06, 2008
Castle Point Mortgage Inc. has announced that it has successfully implemented Indosoft outbound call center software with predictive dialing on the Asterisk PBX (News
) for its in-house call centers. The completion of this integration should lend to enhancing the performance of the center, while allowing for increased functionality on a cost controlled platform.
"We wanted a mature enterprise grade call center implementation with predictive dialing for Asterisk (News
). The Indosoft predictive dialer has produced the most substantive increase in customer contact and exceeded our expectations," said Chris Morrison, IT Manager at Castle Point, in a Wednesday statement.
"Indosoft has impressed us with an efficient implementation which is a testimonial to the maturity of their call center software and their knowledge base."
"Our call center software for Asterisk has been in the market for over 4 years and has matured with Asterisk,” said James Terhune, CTO at Indosoft, in Wednesday’s statement.
“In the new release we have added many significant features such as an intelligent lead loading screen, the ability to tag (News
) voice recordings for quality assurance, and a customizable look and feel for agent screens. Our Qpump Engine makes this solution scalable to multiple Asterisk servers."
Indosoft Inc. has been deploying its call center software on Asterisk platform for TDM and VoIP terminations throughout the world. The company offers complete turnkey solutions for setting up robust enterprise grade inbound and outbound call centers with sophisticated skills based ACD control and an efficient FCC (News
) compliant predictive dialer.
The implementation of call center software on the Asterisk platform allows call and contact centers throughout the world to maximize the benefits that Asterisk has to offer without sacrificing the functionality they need to be efficient.
Skills based ACD control and efficiency FCC compliant predictive dialer enable the contact or call center to not only streamline operations to ensure that the customer is being served in the mostly timely manner and by the most qualified individual, the solutions also that the center remains compliant with the rules and regulations that govern the industry.
Each successful implementation and integration helps to further strengthen the value that Indosoft can bring to the contact or call center, expanding its market share and better positioning the company in future competitive situations.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.