Outbound Call Center Featured Article

Christmas Traffic Forces 1-800 Courier to Announce Holiday Service Delays

December 26, 2013

It’s the holiday season and people everywhere are busy buying and sending gifts to their loved ones located in various parts of the world.

Recently, 1-800 Courier, a major player in messenger, same-day delivery and transportation services, has announced holiday service delays, owing to the Christmas holiday traffic.

The company made this announcement in order to inform customers of service expectations before and during Christmas this week, to improve delivery completion rates and improve customer satisfaction.

In this week, delivery delays will be experienced by 1-800 Courier in various cities, mainly in New York and New Jersey.

Officials said that based on the holiday traffic from previous years, the company has issued the delay in holiday services notice. Normally, 1-800 Courier offers standard service, which is a four-hour window-time service and express service, which is a two-hour window-time service.

But, since the Christmas traffic will be high and unpredictable, the company will not be able to guarantee any delivery times, as the traffic will affect the pickup and delivery times for each driver. Roughly, the delay time frame will be an additional 1 to 2 hours from the normal service.

All the deliveries requested, with the exception of any unpredictable weather will be successfully performed by 1-800 Courier. Service requests can be placed via phone or online.

1-800 Courier is huge player in the courier industry, driven by a goal to perform optimal courier logistic solutions and superior customer service every time. From small packages to palletized freight, 1-800 Courier delivers fast.

In June this year, TMCnet reported that 1-800 Courier has announced instant customer e-mail pick up notifications, which will help to provide its' customers with value-added notification capabilities, increased client loyalty and sales growth.




Edited by Ryan Sartor

Article comments powered by Disqus