Outbound Call Center Featured Article

CallCopy Intros VoIP Call Recording Solution for Businesses

August 22, 2008

CallCopy (News - Alert), Inc., a provider of call recording and quality monitoring software, has introduced CallCopy Essential, the company's new VoIP call recording solution.
 
CallCopy Essential, which helps small businesses quickly and easily capture and archive inbound and outbound calls, was developed specifically for the small office to help companies improve customer service, increase productivity and meet compliance regulations.
 
CallCopy Essential comes with a host of features, including a server-based architecture, which is easy to use and administer and doesn’t require installation at agents' desks.
 
Recorded calls can be easily saved by administrators as WAV or MP3 files and exported via email, hard disk or FTP.
 
Essential also allows agents and administrators to flag public calls and add personal bookmarks to calls that can be used for training purposes and to help customer service improve response time. Essential includes user security to ensure restricted access to recordings, fast search and retrieval times, and administrators have the ability to prioritize recording schedules to maximize recording channel capacity.
 
The CallCopy Essential base package includes online storage for more than 34,000 hours of audio, licensing for five concurrent recording channels, remote installation, Web-based training and online support. Essential is powered by a 1U Dell (News - Alert) Server.
 
"Call recording has become 'essential' for many businesses, as they try to improve their customer service, protect their brand and business, and meet industry and government compliance standards," said Ray Bohac, president and chief executive officer of CallCopy, Inc in a statement.
 
"CallCopy Essential is an affordable, reliable and user-friendly solution that was truly designed with smaller businesses in mind, and is focused on filling their immediate call recording needs. Because of our experience and success in the call center industry, we understand the importance of reliable and high-quality call recordings, and we have integrated this experience and knowledge into CallCopy Essential."
 
CallCopy, Inc. is one of the industry's fastest growing call recording and quality monitoring software companies. CallCopy's mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers.
 
With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software.
 
By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective.
 
Anil Sharma is a contributing editor for TMCnet. To read more of Anil's articles, please visit his columnist page.

Edited by Eve Sullivan

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