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Aspect Named in Frost & Sullivan Outbound Dialing Report
May 29, 2009
In a recent report, Frost highlighted Aspect's (News - Alert) predictive outbound modes and the company's enterprise market across a wide range of industries.
"The outbound market grew about three percent in 2008," says Joe Outlaw, principal analyst, Frost & Sullivan (News - Alert). "The features work with other Aspect product platforms and third-party products, making them an option for companies in the contact center," as well as companies that require outbound tools such as financial services, outsourcers, and telecommunications industries.
Aspect's outbound capabilities are components of several UC applications for the contact center, including Blended Interaction and Streamlined Collections. Aspect's UC applications help companies target operational objectives with specific capabilities.
Serge Hyppolite, director of interaction product management, Aspect, says that by taking "a unified approach to implementing outbound functionality," combined with other capabilities such as inbound routing, voice portal, and campaign management, "companies can lower costs by up to 20 percent and improve sales by up to 10 percent."
"The outbound market grew about three percent in 2008," says Joe Outlaw, principal analyst, Frost & Sullivan (News - Alert). "The features work with other Aspect product platforms and third-party products, making them an option for companies in the contact center," as well as companies that require outbound tools such as financial services, outsourcers, and telecommunications industries.
Aspect's outbound capabilities are components of several UC applications for the contact center, including Blended Interaction and Streamlined Collections. Aspect's UC applications help companies target operational objectives with specific capabilities.
Serge Hyppolite, director of interaction product management, Aspect, says that by taking "a unified approach to implementing outbound functionality," combined with other capabilities such as inbound routing, voice portal, and campaign management, "companies can lower costs by up to 20 percent and improve sales by up to 10 percent."
Last summer, TMCreported that the company announced the acquisition of Tewksbury, Massachusetts-based BlueNote Networks (News - Alert). Using BlueNote's technology, "Aspect customers will now be able to extend SIP-based voice, video and other real-time interactive communication services to enterprise users as an integral part of a service oriented architecture."
According to the release announcing the acquisition, by combining the features of Session Initiation Protocol (News - Alert) with Web services, organizations will be able to drive innovation in the contact center and across the enterprise while radically lowering the cost and complexity of their voice, video and data services. Specifically, Aspect customers and prospects will now be able incorporate SIP-based interactive multichannel communications into their contact centers and internal and customer-facing business processes using industry-standard interfaces and technology, among other functions.
According to the release announcing the acquisition, by combining the features of Session Initiation Protocol (News - Alert) with Web services, organizations will be able to drive innovation in the contact center and across the enterprise while radically lowering the cost and complexity of their voice, video and data services. Specifically, Aspect customers and prospects will now be able incorporate SIP-based interactive multichannel communications into their contact centers and internal and customer-facing business processes using industry-standard interfaces and technology, among other functions.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Stefania Viscusi
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