Noble Systems Recognizes Res-Q Contact Center Services with 'Best Practices Award'
June 12, 2009
Contact center technology solutions provider Noble Systems (News
) Corporation recently awarded Res-Q Contact Centre Services with 'Best Practices Award' for utilizing best practices and methods that help in achieving maximum results in daily contact center activities.
According to Res-Q, the company was able to reduce queue wait times and eliminate abandon rates by blending inbound and outbound calls with Noble's seamless call blending platform. By leveraging new tools like SMS functionality, Res-Q was able to offer a variety of services for its clients, all managed through a single platform. In addition, the company is also capable of expanding its operations with Noble technology.
Nic Marshall, managing director of Res-Q, said, "We are delighted to be recognized for our deployment of world class contact centre technologies. The Noble platform has transformed our delivery model and underpinned productivity and performance gains. Our customers are advocates of the technology and we are building multi channel contact strategies with them based on Res-Q's utilization of the Noble solution."
According to Nobel (News
) Systems, its platform is a unified system that incorporates key software technologies that contact centers need the most. Some of the functionalities offered by the company includes: predictive dialing, inbound contact management and advanced ACD, IP-PBX (News
), unified contact processing, self service IVR software, CTI for intelligent screen pops, digital call recording, real-time workforce management and reporting, and VoIP support.
Chris Hodges, senior VP of sales & marketing at Noble Systems, said, "As a Noble CCS user, Res-Q Contact Services has shown significant improvements in its contact center operations through the use of technology. We are thrilled that our technology has proven itself to exceed Res-Q's expectations for call blending and for providing a complete, all-in-one solution. We are proud to have partnered with them as their contact center technology provider, and to see the success they have achieved through the use of Noble technologies."
Jayashree Adkoli is a contributing editor for TMCnet. To read more of Jayashree's articles, please visit her columnist page.
Edited by Stefania Viscusi