Outbound Call Center Featured Article
DialConnection Contact Center Solution Integrates with Latitude Version 8.x
Carl Harkleroad, President of Latitude Software added that as a client-driven software company, Latitude’s seamless integration with DialIntelligence provides clients with the ability to improve both solutions as they recognize how their organization maximizes the integration. As clients continue to use the solutions each and ever day, they are the best people to help us determine where to make improvements.
DialConnection offers contact center solutions for the collections, financial services, government, healthcare, investment banking, telemarketing and utilities industry.
Founded in 1997, Latitude Software specializes in software and services for the debt collection and debt recovery industry. The company was founded on the principle of delivering unrestricted software and services that will allow for independence.
With the current state of the economy, business is ramping up and continues to be strong for those contact centers that operate in the debt collection and debt recovery space. This collaboration between DialConnection and Latitude Software will present these contact center clients with the integrated solutions they need to deliver a better experience for the customer, while also producing results.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Stefania Viscusi