Outbound Call Center Featured Article

Ryla Adds 600 Call Center Jobs in Alabama

July 10, 2009

Ryla, a call center solutions provider with expertise in customer contact solutions and business process outsourcing, has announced plans to hire an additional 600 full-time, permanent customer service and supervisory positions for its new Regional headquarter customer contact center in Saraland, Ala.

Founder and CEO, Mark Wilson said, “We are thrilled to announce we are aggressively looking to add an additional 600 employees from the local community, in line with our commitment of providing 1,200 jobs by 2011.”

Ryla is in a period of growth and expansion that has been consistent since its founding in 2001. The company currently employs 550 full-time staff at its Saraland facility and 2,500 company-wide.

“I want to emphasize these are not telemarketing positions. We provide inbound and outbound customer service, tech support and other customer contact solutions for Fortune 500 and government clients,” Wilson said.

By using an in-house recruiting model, the company is able to improve margins and increase employee retention rates. Employees now provide a significant referral pipeline that not only aids in candidate identification, but also supports the company’s growth and unique culture.
 
Alabama Gov. Bob Riley noted, companies like Ryla fuel economic development and create new employment opportunities that are vital to the future of their state. He added, “I commend Ryla on its growth, and we as a state will continue working with the company to ensure its presence in Alabama remains a success.”

Headquartered in Kennesaw, Ga., Ryla delivers a range of customized customer contact services, including inbound customer care, tech support, help desk, outbound data collection, surveys, automated messaging, retention programs and back office process support.

The company also focuses on delivering on-demand, project-based solutions requiring quick ramp-up for crisis response, seasonal retail and political needs – a growing niche in the contact center industry for which there are few providers.

Ryla said it plans to fill a variety of posts including Assistant Directors, Customer Service Representatives, Help Desk Support, Quality Assurance Coordinators and Supervisors, to strengthen company’s current Alabama workforce.

Jyothi Shanbhag is a contributing editor for TMCnet. To read more of Jyothi's articles, please visit her columnist page.

Edited by Stefania Viscusi

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