Business-critical software and solutions provider Redknee has reportedly announced that its customer care solution, One Call Resolution has been recognized by the International Engineering Consortium. Through IEC’s (News - Alert) InfoVision Award, the solution has been recognized as the best network and services management and operations solution in the market.

 

Based on patented and patent pending technologies, Redknee's (News - Alert) One Call Resolution solution lets customer service representatives and tactical network support technicians easily and effectively resolve network glitches. The solution facilitates more and more 'first call resolution' of subscriber complaints. It also gives support representatives a more holistic view of subscriber services allowing them to handle customer calls more quickly.

 

In addition, operators can also use the solution to integrate their customer care processes with existing ticketing and care systems, ensuring greater customer satisfaction.

 

"We are very pleased that our customer care solution has been highlighted by the IEC at the InfoVision Awards,” said Bohdan Zabawskyj, chief technology officer at Redknee, said in a statement. “The direct correlation between the quality of customer care and the level of customer satisfaction means that operators must prioritize their customer care, particularly in today's economic climate. Customer care agents are in a pivotal position to increase customer satisfaction by resolving current problems quickly and effectively, as well as preventing other disruptive issues from developing.”

 

“One Call Resolution provides the tools for customer care agents to do this efficiently in an increasingly complex environment of 'smartphones', multiple access technologies, and core network infrastructure - while reducing operating costs for network operators," Zabawskyj said.

 

"The IEC's InfoVision Awards recognize top contributions in the information and communications technologies industry. We're pleased to recognize Redknee as an InfoVision Awards winner for its One Call Resolution solution," said IEC President John Janowiak (News - Alert), in a statement.

 

The winners were selected by a panel of judges from the Broadband World Forum Europe 2009 Technical Program Committee.

 

Through its acclaimed solutions, Redknee has been providing advanced converged billing, rating, charging and policy for voice, messaging and new generation data services to over 70 network operators in more than 50 countries since 1999.

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